Refund Policy

Refund Policy for Digital Products:

At Be Mom, we strive to provide you with the best digital products and services. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds will be granted for digital products purchased through our online platform.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  1. Product Defect: If the digital product purchased is defective or corrupted and cannot be used as intended, you may be eligible for a full refund. Please provide us with detailed information about the issue encountered.
  2. Unavailability of Product: In the event that the digital product becomes unavailable immediately after your purchase, preventing access or download, you may be eligible for a full refund. Kindly contact our customer support team with your purchase details.
  3. Unauthorized Purchase: If you believe that a purchase has been made without your authorization or as a result of fraudulent activity, please contact our support team immediately for further assistance. We take such matters seriously and will investigate promptly.

Non-Eligibility for Refunds

Refunds will not be provided under the following circumstances:

  1. Change of Mind: We do not provide refunds for digital products based on customer “change of mind” or if you have mistakenly purchased a product. We encourage you to carefully review the product details and features before making a purchase.
  2. Product Compatibility: It is your responsibility to ensure that the digital product you are purchasing is compatible with your device or software. We do not provide refunds if the product is incompatible or does not meet your specific needs.
  3. Failure to Access Product: If you encounter difficulties accessing the product due to technical issues on your end (such as network problems or device limitations), refunds will not be granted. However, we will assist you to the best of our abilities to resolve any access issues.

How to Request a Refund

To request a refund, please email us at contactbemom4@gmail.com within 48 hours.

refund policy for physical products:

Refund Policy for physical products:

At Be Mom, we strive to ensure your complete satisfaction with every order. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds will be granted for goods ordered through our online platform.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  1. Product Defect: If the goods you received are defective, damaged, or not as described, you may be eligible for a full refund. Please provide us with detailed information, including photographs if applicable, within 7 days of receiving the order.
  2. Wrong Items Shipped: If you receive the wrong items in your order, please contact us immediately. We will arrange for the correct items to be shipped to you at no additional cost, or provide a full refund if preferred.
  3. Order Cancellation: If you need to cancel an order before it has been shipped, please contact our customer support team as soon as possible. We will cancel the order and provide a full refund.

Non-Eligibility for Refunds

Refunds will not be provided under the following circumstances:

  1. Change of Mind: We do not provide refunds for goods based on customer “change of mind” or if you have mistakenly ordered the wrong item. We encourage you to carefully review the product details and specifications before making a purchase.
  2. Shipping Delays: While we make every effort to ensure timely delivery, please note that we cannot be held responsible for shipping delays caused by unforeseen circumstances or external factors beyond our control. Refunds will not be granted for delayed deliveries.
  3. Size/Color Discrepancies: It is your responsibility to ensure that you select the correct size, color, or variant when placing an order. We provide detailed size charts and product descriptions for reference. Refunds will not be granted for discrepancies in sizes, colors, or variants chosen by the customer. In most cases we will exchange the product for a different size or color if the return shipping is paid by the customer.

How to Request a Refund

To request a refund or exchange, please email contactbemom4@gmail.com with your order number immediately.

Shopping Cart